Help Center

Back to home

Help Center

Volumental Retail Scanner

Volumental Retail Scanner

Introduction to the Volumental Scanner

The Volumental Solution at a Glance

The Basics of Fit

Volumental Training Program

Documentation Hub

Shipping FAQ

See more

Set up and Assembly

How to Assemble the Scanner

How to Get Started Scanning

How to Check the Health of Your Scanner

Recommended devices

Using the Scanner - The Scanning Process

How to Scan Feet

The Benefits of Collecting Emails

Best Practices for Collecting Customer Emails

Optimal In-store Experience: Shorter Version/Low Touch

Optimal In-store Experience: Longer Version / High Touch

Family Profile Feature

See more

Using the Scanner - The Fitting Process

Scan Results: Foot Size vs. Shoe Size

Why Sizing Discrepancies Exist

How to Fit a Customer

Scan Results: How to Talk About the Main Foot Measurements

Footwear Tab: Understanding the Different Components

Footwear Recommendations: How It Works

See more

Basic Care and Maintenance

Best Practices for Successful Performance

Scanner Maintenance & Cleaning Tips

Why You Should Keep Your Scanner Online

How to Know if the Scanner has Internet and Camera Connection

Error Messages: Explanations & Solutions

See more

Troubleshooting

General Network Guidance

How to Replace the Computer Inside the Scanner

How to Replace the Network/Power Port

How to Open the Scanner Base Unit

How to Delete the Volumental UI Shortcut from the iPad

See more