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Help Center

Volumental Retail Scanner

Volumental Retail Scanner

Introduction to the Volumental Scanner

The Volumental Solution at a Glance

The Basics of Fit

Volumental Training Program

Documentation Hub

Shipping FAQ

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Set up and Assembly

How to Assemble the Scanner

How to Get Started Scanning

How to Check the Health of Your Scanner

Online vs Offline Scanner - Why it's Important

How to Connect Your Scanner to Your Elo Screen

Recommended devices

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Using the Scanner - The Scanning Process

How to Scan Feet

The Benefits of Collecting Emails

Best Practices for Collecting Customer Emails

Optimal In-store Experience: Shorter Version/Low Touch

Optimal In-store Experience: Longer Version / High Touch

Family Profile Feature

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Using the Scanner - The Fitting Process

Scan Results: Foot Size vs. Shoe Size

Why Sizing Discrepancies Exist

Scan Results: How to Talk About the Main Foot Measurements

Footwear Recommendations: How it Works

Footwear Tab: Understanding the Different Components

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Basic Care and Maintenance

Best Practices for Successful Performance

Scanner Maintenance & Cleaning Tips

Why You Should Keep Your Scanner Online

How to Know if the Scanner has Internet and Camera Connection

3 Light Displays & What They Mean

Error Messages: Explanations & Solutions

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Troubleshooting

General Network Guidance

How to Replace the Computer Inside the Scanner

How to Replace the Network/Power Port

How to Open the Scanner Base Unit

How to Delete the Volumental UI Shortcut from the iPad

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