When will I get my shipment?
You will receive a tracking link from our logistics department, allowing you to follow all shipment updates.
What happens if my shipment gets stuck?
Sometimes customs require more information to clear the product. As the importer, it is your responsibility to provide the necessary information. Follow the instructions sent by the logistics distributor via email. If you haven’t received any email, you can contact your local logistics distributor for further support.
If you have any questions or uncertainties, feel free to contact our logistics department. We are here to work with you to resolve any issues. Reach out to us at operations@volumental.com.
Who pays duties and taxes?
The consignee (the customer) is the importer and is responsible for paying any additional duties and taxes imposed by customs.
What if customs ask for additional documentation?
If your package is held up in customs and additional documents are needed, please refer to the most commonly requested documents listed below:
- Technical Specification
- User Manual
- FDA Declaration (US) - please contact us at operations@volumental.com.