Why it’s so important to keep your scanner online (connected to the internet)
Keep your scanner online
The most important thing you can do to keep your scanner healthy and happy is to keep it online every day.
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Online = connected to the internet
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Offline = not connected to the internet
Why scanners need to be online
The below can only take place when the scanner is online:
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3D scan result emails can only be sent to your customer if your scanner is online.
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The scanner can receive the regular software updates it needs to fix systems, remove any bugs, and keep itself healthy and working for you. The scanner will also perform its own health checks and diagnosis.
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Your scan data can only be uploaded and stored in your store’s Cloud if your scanner is online. This is important because your company and managers use this data to track scanner performance.
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If you ever encounter problems, our support team will be better able to help troubleshoot with your scanner online.
Disclaimer
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Even when your scanner is offline, you will still be able to scan customers as usual.
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But if it’s offline for a while, over time, your scanner will gradually run slower and eventually you’ll most likely encounter some problems.